In the event of cancellation the customer is responsible for paying any cost incurred prior to cancellation of their order. This includes any art fees, digitizing or restocking fees charged by our suppliers.
Sketches, copy, dummies, DST files and all preparatory work created or furnished by us shall remain property of Sindy's Threads.
Proofs shall be submitted. Corrections are to made and returned with changes or approved in writing. We regret any errors that are undetected before production but cannot be held responsible for any errors on materials that were printed after the customer’s approval or if changes were not submitted in writing. We are not responsible for any errors if the customer has instructed us to proceed without proofs. Orders that remain unapproved or refused by the customer are subject to our cancellation policy.
Production schedules will be established and adhered to by customer and Sindy's Threads, provided that neither shall incur any liability or penalty or delays due to state of war, riot, civil disorder, fire strikes, accidents, actions of Government or civil authority and acts of God or other causes beyond the control of customer or printer.
An advance payment on all custom orders should be made upfront. Sindy's Threads will not commence work until this amount has been paid.
Sindy's Threads shall disclaim any and all express or implied warranties of merchandisability or warranty of fitness for particular purpose. Although the printer uses quality materials, due to the wide variation in laundry conditions and detergents, printer does not guarantee against fading or shrinkage of garments during laundering.
Due to the practice of batch processing knitted goods when they are dyed, Sindy's Threads cannot guarantee consistency of color on garments from dye lot to dye lot or from one order to another.
Because of differing styles, taste and manufacturer tolerances, the customer is ultimately responsible for selecting garment sizes.
Items supplied by the customer are done so at the customer’s risk. Sindy's Threads assumes no responsibility for damage to items supplied by the customer. Sindy's Threads is also not responsible for incompatibility to production process related to printing. If an exact amount of items is required the customer is advised to supply a 10% overage.
Sindy's Threads reserves the right to substitute materials of equal or better quality without notification unless advance notification is previously agreed to in writing.
Unless otherwise noted, all items shall be “bulk” packaged. Individual folding, tagging, bagging, etc., shall be charged at current rate.
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that maybe instituted against the printer on grounds of copywrite or any proprietary rights of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights except to the extent that the printer has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provide further that the printer shall give the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue and defense thereof.